- All
- Product & Customisation
- Sizing & Fit
- Orders & Delivery
- Payments
- Returns, Refunds & Cancellations
- General Queries
Product & Customisation
Every Hrudhay piece is made-to-order, ensuring the best fit and finish for you.
we offer sizes from XXXS to 6XL. Beyond that, we also take custom body measurements.
certain outfits can be customised in colour, neckline, sleeve length, or pattern (where mentioned).
Please WhatsApp us for customisation requests.
Concealed zips can be added on request (based on outfit design).
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Bust pads can be added on request (based on outfit design).
Sizing & Fit
You may select from our standard size chart or share your exact measurements for a perfect fit.
Minor alterations can be done by a local tailor. Since outfits are made-to-order, we do not accept returns for sizing issues unless there is a production error.
No physical trials are available, but our team will guide you virtually on fit, styling, and measurements.
Orders & Delivery
India Orders: 15–20 working days for production + 5–7 business days for shipping.
International Orders: 20–25 working days for production + 10–12 business days for shipping.
Yes, on selected outfits. Please WhatsApp us to check availability before placing the order.
Yes. A tracking link will be shared once your order is dispatched.
Yes, we ship worldwide. International shipping charges apply based on destination.
Payments
No. Since each outfit is made-to-order, COD is not available.
Not at the moment, but we are working on flexible payment options for the future.
Yes, we ship worldwide. International shipping charges apply based on destination.
Returns, Refunds & Cancellations
No. Since outfits are custom-made, we do not accept returns.
In the rare case of a defective or wrong product, we will replace it. Please inform us within 24 hours of delivery with pictures/video proof.
Orders cannot be cancelled once placed.
Refunds are not provided. Only store credit is offered in eligible cases.
General Queries
Some are limited edition and will not be restocked. Others may be recreated with minor variations, on request.
Yes, selected designs can be customised for kids.
Currently, we offer virtual appointments. In-person appointments will be introduced soon.
Yes. Please email, DM, or WhatsApp us with collaboration proposals.
You will definitely receive a reply within 24 hours — our team personally handles every query (no bots, only humans 💚).